Frequently Asked QuestionsDo you charge for your services?
No – as a charity we believe that everyone should have equal access to our services, so we make no charge to people receiving our services. We fund our services through a variety of means – for example, our Big Lottery Fund grant covers the cost of our volunteer service.
What about specialist equipment and products?
The same applies – we make no charge for these and cover the cost of provision through general fundraising.
How can I access your services?
Simply call us on 01420 477231. Alternatively, if you are able to and would like to call into our office for a chat you can do so between 9.00 and 5.30 Monday - Friday. Our office is at Unit 2, Highview Business Centre, High Street, Bordon (on the opposite side of the road and just up from Tesco).
What are the criteria for using your services?
We provide services for adults with life-limiting conditions, including the frail elderly. By frail elderly, we regard someone living on their own and unable to complete normal household or personal tasks as needing the sort of help that we can provide. Some of those using our services are near the end of life and suffering from a chronic condition, but by no means all. We do not get involved with children, but we might be able to recommend another agency or service that does.
What area do you cover?
We are set up to cater for the needs of adults living in Hampshire, Surrey and West Sussex. Generally, we cover an area of approximately 25 miles radius from our office in Bordon.
Do you work with other agencies and services?
We have a close relationship with Pals Hospice Care at Home Ltd, which provides nursing and health care services for adults with life-limiting conditions in the same area as the charity. Indeed, the charity grew out of donations made to Pals by grateful families and the two organisations share an office base. We also liaise with a number of other services and agencies in the area, and aim to have an understanding of what services are available for adults with life-limiting conditions in Hampshire, Surrey and West Sussex.
Do I have to be cared for by Pals or another agency to take advantage of your services?
No – we are a stand-alone organisation and you can use our services whether or not you are already in receipt of services from other organisations.
Do you have any involvement with the NHS or Social Services?
Not directly, although we like to make both NHS organisations and Adult Services Departments of relevant Local Authorities aware of what we do and how we work. With the government’s plans to pass health care commissioning to GP consortia in the future, and the developing agenda around community-based end of life care, we feel we are well placed to help achieve good outcomes for adults choosing to spend their remaining time in their own homes rather than in a hospital or hospice environment. We recognise, however, that for them to be able to do that successfully they often need a lot of support – and that is where our services come in.