Navigating the complexities of a life-limiting illness is an incredibly challenging journey, but finding the right specialist support at Arthur Rank Hospice can provide a vital foundation of comfort and dignity for your loved one. In this guide, I will share essential, reliable information about the services available, how to coordinate care, and the practical steps you can take to prepare for your interactions with the hospice team. My goal is to ensure you feel informed and supported as you navigate these difficult decisions, helping you focus on what matters most during this time.
Understanding the scope of Palliative Care and support people living with a life-limiting illness
Arthur Rank Hospice provides comprehensive, specialist palliative care through a combination of inpatient, outpatient, and home-based services designed to manage symptoms and improve quality of life. The 23-bed Inpatient Unit in Cambridge offers 24-hour specialist care, while the Alan Hudson Centre in Wisbech provides similar expertise alongside outpatient clinics. For those preferring to remain at home, the Hospice at Home service is delivered by dedicated nurses, ensuring that comfort is accessible regardless of location.
How to access care and support from the Arthur Rank Hospice Charity
Referrals to Arthur Rank Hospice can be initiated by healthcare professionals or through direct contact with the Central Referrals team, typically processed within three days. Have you ever felt like you’re carrying the weight of the world on your shoulders while trying to sort out medical paperwork?
- Contact the Central Referrals team at 01223 675800 (Mon–Fri, 9 AM–5 PM).
- For an urgent Inpatient Unit response, call 01223 675777 and select option 1.
- Ensure the patient’s current care plan is available to expedite the assessment.
Emotional support and the important hospice care provided for those who need end of life care
The Patient and Family Support Team offers free psychological and social assistance to help families cope with the emotional weight of a life-limiting illness. Navigating the grief process is a unique journey for everyone – giving yourself permission to feel is the first step.
| Support Type | Availability | Contact Method |
|---|---|---|
| Psychological | Adults 18+ | 01223 675770 |
| Chaplaincy | 24/7 Inpatients | 01223 675777 |
Visiting the ARHC site and the Bistro team and volunteers supporting patients and their visitors throughout
Arthur Rank Hospice, located at Cherry Hinton Road, Shelford Bottom, Cambridge, operates an open visiting policy with no set hours. The on-site Bistro provides a welcoming space, with the Bistro team and volunteers working hard to ensure patients and their visitors throughout the day have access to nutritious meals. Remember: Always check with ward staff before your arrival to ensure the patient is ready for visitors, as their condition and energy levels can fluctuate.
Supporting the local hospice by honouring volunteers for their hard work
You can support the local hospice through volunteering, donations, or by participating in fundraising events to ensure these vital services remain free for patients. Volunteers are vital to our operations, and we are grateful for the volunteers for their hard work in our charity shops and at the hospice.
Frequently Asked Questions
Can I stay overnight at the hospice with my relative?
Yes, the hospice provides two on-site family apartments that can accommodate up to four people. Please coordinate with the ward staff in advance to ensure availability and to make the necessary arrangements for your stay.
Is there specific support for lymphoedema management?
Yes, Arthur Rank Hospice provides a dedicated lymphoedema care service for patients. You can enquire about a referral to this service through your primary clinical contact or by calling the main reception number.
Do I need a GP referral for bereavement support?
No, you can access bereavement support via self-referral, provided it has been more than eight weeks since the passing of your loved one. Simply contact the Patient and Family Support Team directly to discuss your needs.
What should I do if I am struggling to support someone at home?
If you find yourself struggling to support someone living with a life-limiting illness, please contact the Palliative Care Hub by calling 111. The team can provide guidance, assess your current needs, and help coordinate the appropriate home-based support services.
Proactive communication with the hospice team remains the most effective way to ensure your loved one receives seamless, compassionate support during this difficult time. Keep the Palliative Care Hub number, 111, saved in your phone to manage urgent needs with confidence and peace of mind.
